FAQs Page
Frequently Asked Questions (FAQs)
Welcome to our FAQ page! Here, you’ll find answers to some of the most common questions our customers have. If you don’t find the information you’re looking for, feel free to contact us at support@cravingpizzaoven.com or call us at 708-665-6418.
1. Price Guarantee
Q: Do you offer a price match if I find a lower price elsewhere?
A: Yes, we are committed to offering competitive prices. If you find a lower price from another authorized online retailer within 30 days of your purchase, we will gladly refund the difference. Certain conditions apply—please visit our PriceGuarantee page for full details.
2. Product Guarantee
Q: What if my product arrives damaged or defective?
A: If your item arrives damaged or defective, please contact us at support@cravingpizzaoven.com or call us at 708-665-6418 within 7 days of receiving the product. We will assist you with an exchange or coordinate with the manufacturer to resolve the issue. More details can be found on our Product Guarantee page.
Q: Do all products come with a warranty?
A: Some products come with a manufacturer's warranty, which is detailed in the product description. If no warranty is available, we will still work with you to ensure any product issues are resolved depending on the brand. For more information, please review our Product Guarantee page.
3. Shipping Policy
Q: When will my order ship?
A: In most cases, your order will ship within seven business days after payment is processed. We will email you tracking information within 24 hours of the product being shipped. For more details, please visit our Shipping Policy.
Q: How much does shipping cost?
A:
4. Refunds & Returns
Q: Can I return my product if I’m not satisfied?
A: Yes, depending on the brand we accept returns within 30 days of receiving your order, provided the item is unused and in its original packaging. Return shipping costs are the responsibility of the customer. Visit our Returns & Exchange page for full return instructions.
Q: What if I receive a damaged or defective product?
A: If your product arrives damaged or defective, contact us immediately at support@cravingpizzaoven.com or call 708-665-6418. We will assist you with an exchange or other appropriate measures. More information can be found on our Returns & Exchange page.
5. Track Your Order
Q: How can I track my order?
A: You will receive tracking information via email within 24 hours of your order being shipped. If you haven’t received tracking details after six business days, please contact us at support@cravingpizzaoven.com or call us at 708-665-6418. More details are available on our Track Your Order page.
6. Support
Q: How can I contact customer support?
A: We're available via email at support@cravingpizzaoven.com or by phone at 708-665-6418. We are here Monday through Friday from 9:00 AM to 5:00 PM CST. For more information, please visit our Support page.
Additional Information
If you have further questions or need more assistance, don’t hesitate to reach out! We are here to help and ensure that your experience with Craving Pizza Oven is smooth and satisfactory.
